x999 Privacy Policy

1. Introduction

x999 ("we", "our", or "the Platform") operates an online casino and sports betting service primarily serving players in Bangladesh. We are committed to maintaining the privacy, confidentiality, and security of all personal information entrusted to us by our users. This Privacy Policy describes what data we collect, how we use it, with whom we may share it, and the rights available to you as a registered player.

By accessing or using x999, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately. This policy applies to all users, including those accessing x999 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2. Information We Collect

2a. Information You Provide Directly

When you register an account, make a deposit or withdrawal, or contact our support team, you voluntarily provide us with certain personal information. This may include:

• Full name, date of birth, and national identification details for age verification (players must be 21 years or older).
• Contact information, including your email address and mobile phone number used for account communications and two-factor authentication.
• Financial and payment details necessary to process BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported methods.
• Any voluntary information submitted through our customer support channels, including chat logs, email correspondence, and feedback forms.

2b. Information Collected Automatically

When you use the x999 platform, certain technical and behavioural data is automatically collected to maintain service quality, detect fraud, and improve your experience:

• Device information such as your device model, operating system version, browser type, and unique device identifiers.
• IP address and approximate geolocation data (country and city level) used to ensure compliance with applicable restrictions.
• Gameplay and betting history, session duration, wagering patterns, and platform navigation behaviour used to personalise your experience and identify responsible gaming concerns.

3. How We Use Your Information

x999 processes your personal data only for defined, legitimate purposes. Specifically, we use your information to:

• Create and maintain your x999 account, including verifying your identity and confirming you meet the minimum age requirement of 21+.
• Process financial transactions — deposits and withdrawals in BDT via your chosen payment method — securely and efficiently.
• Deliver personalised promotions, bonus offers, and game recommendations relevant to your interests — you may opt out of marketing communications at any time.
• Comply with anti-money laundering (AML) obligations, fraud prevention requirements, and responsible gaming mandates applicable to our operations.

4. Cookies and Tracking Technologies

x999 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. Cookies are small text files placed on your device when you visit our platform.

Essential Cookies

These cookies are strictly necessary to operate the x999 platform — for example, to keep you logged in during a session, to remember your language preference, and to process transactions. These cannot be disabled without impacting core platform functionality.

Analytics Cookies

We use analytics cookies to understand how users interact with x999 — including which games are most popular, which pages receive the most traffic, and where users may encounter difficulties. This data is aggregated and anonymised; it does not identify you personally. You may decline analytics cookies via your browser settings.

5. Sharing Your Information

x999 does not sell or rent your personal data to third parties. We may share your information in limited, specific circumstances only:

• Service providers and technology partners (e.g. payment processors, KYC verification services, customer support platforms) who are contractually bound to handle your data securely and solely on our behalf.
• Regulatory and law enforcement authorities where we are legally required to disclose information — for example, in response to a valid court order or for AML compliance.
• In the event of a business transfer, merger, or acquisition where your data may be transferred to a successor entity, subject to equivalent privacy protections.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Specifically:

• Account data is retained for the duration of your active relationship with x999 and for a defined period thereafter to satisfy legal record-keeping requirements.
• Financial transaction records are retained for a minimum period required under applicable financial regulations, typically five to seven years.
• Marketing and analytical data is retained only while necessary for the stated purpose and is deleted or anonymised once that purpose has been fulfilled.
• If you request the closure of your x999 account, we will anonymise or delete your personal data within a reasonable timeframe, except where retention is required by law.

7. Security Measures

x999 implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data at rest, regular security audits and vulnerability assessments, strict access controls ensuring only authorised personnel handle personal data, and real-time fraud detection and account monitoring systems. While we take every reasonable precaution, no online service can guarantee absolute security. We encourage you to use a strong, unique password for your x999 account and to enable two-factor authentication where available.

8. Your Rights

As a registered user of x999, you have the following rights regarding the personal data we hold about you:

• Right of Access — you may request a copy of the personal data we hold about you, free of charge, within a reasonable period.
• Right of Rectification — if any information we hold is inaccurate or incomplete, you may request that we correct or update it promptly.
• Right of Erasure — subject to applicable legal retention obligations, you may request the deletion of your personal data by contacting our support team at [email protected].

9. Children and Minors

x999 is strictly an adult platform intended for users aged 21 and above only. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately deactivate the account and delete all associated data without notice. If you believe a minor has accessed x999, please contact us at [email protected] immediately.

10. Changes to This Privacy Policy

x999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Continued use of x999 following such notification constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed of how we protect your information.

11. Contact & Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data x999 holds about you, our privacy team is ready to assist. Please contact us at [email protected] — we aim to respond to all privacy enquiries within two business days. Our support team is available from 9:00 AM to 11:00 PM Bangladesh Standard Time (BST, UTC+6), seven days a week.

This Privacy Policy was written to meet the standards expected by users across Bangladesh and reflects x999's genuine commitment to transparent, responsible, and fair data handling practices.