Terms & Conditions

1. Introduction

Welcome to x999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User") and x999 ("we", "us", "our"). By accessing or using any part of the x999 website or mobile interface, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

These Terms apply to all users of x999, including visitors, registered members, and participants in any promotion or tournament hosted on the platform. If you do not agree with any part of these Terms, you must immediately cease using x999.

x999 reserves the right to update, modify, or replace these Terms at any time. Material changes will be communicated to registered users via the contact information on file. Continued use of the platform following any changes constitutes acceptance of the revised Terms.

2. Eligibility & Account Requirements

To register and maintain an account on x999, you must meet all of the following eligibility criteria without exception:

• You must be at least 21 years of age at the time of registration.
• You must be a resident of or physically located in a jurisdiction where online gambling is not explicitly prohibited.
• You must provide accurate, current, and complete personal information during registration.
• You must not have been previously excluded or banned from x999 or any affiliated platform.
• You must register and operate only one personal account. Multiple accounts per individual are strictly prohibited.

x999 reserves the right to request identity verification documents at any time. Failure to provide satisfactory documentation may result in account suspension or permanent closure without prior notice.

3. Account Registration & Security

Each player may hold only one registered account with x999. Duplicate accounts — including those created with alternative email addresses, phone numbers, or payment methods — are a violation of these Terms and will result in the forfeiture of any balances and the permanent closure of all associated accounts.

You are solely responsible for maintaining the confidentiality of your account credentials including your username and password. x999 will not be liable for any loss or damage arising from unauthorised access to your account caused by your failure to protect your login details. You must take all necessary precautions including:

• Choosing a strong, unique password and updating it regularly.
• Never sharing your account login details with any third party.
• Logging out of your account after each session, especially on shared devices.
• Immediately notifying x999 support if you suspect any unauthorised access to your account.

x999 employs SSL encryption and industry-standard security protocols to protect all account data. However, no digital platform can guarantee absolute security, and users accept this inherent risk by using the service.

4. Deposits & Withdrawals

x999 supports instant BDT deposits and withdrawals through major Bangladeshi mobile financial services and banking channels. Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All transactions are processed in Bangladeshi Taka (BDT).

The following conditions govern all deposit and withdrawal transactions on x999:

• All deposits must be made from a payment account registered in your own name. Third-party funding is prohibited.
• Minimum deposit and withdrawal amounts are displayed within your account dashboard and may be updated periodically.
• Withdrawal requests are subject to identity verification. x999 reserves the right to request supporting documentation before processing any withdrawal.
• Any funds deposited via bonus promotions are subject to the wagering requirement applicable to that specific promotion before a withdrawal can be processed.

x999 does not charge fees on standard deposits or withdrawals. However, your payment service provider (e.g. bKash, Nagad) may apply their own service charges, for which x999 bears no responsibility.

5. Bonuses & Promotions

x999 offers a range of promotional offers including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh. All bonus offers are subject to specific terms that are communicated at the time of the offer and are incorporated herein by reference.

General conditions that apply to all bonus offers on x999 include:

• Each bonus promotion is eligible only once per player, household, IP address, device, or payment method unless explicitly stated otherwise.
• Bonus funds are awarded at the prevailing wagering requirement (rollover) rate stated in the specific promotion. Wagering must be completed before any associated winnings can be withdrawn.
• x999 reserves the right to amend, suspend, or cancel any promotion at any time. Players who are found to be abusing bonus offers — including through the use of multiple accounts, system exploitation, or coordinated betting strategies — will have their bonuses forfeited and their accounts closed.
• x999 does not permit the withdrawal of an initial deposit until the applicable rollover on any associated bonus has been satisfied, unless the bonus offer is voluntarily declined prior to wagering.

6. Prohibited Activities

The following activities are strictly forbidden on x999. Any user found to be engaging in prohibited conduct will face immediate account suspension, permanent closure, and forfeiture of all funds without prior notice or appeal:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with any part of the x999 platform.
• Engaging in any form of fraud, including chargeback abuse, identity theft, or use of stolen payment credentials.
• Attempting to exploit, hack, reverse-engineer, or otherwise tamper with the technical infrastructure or RNG systems of x999.
• Colluding with other players in any card game, live casino table, or sports bet to gain an unfair advantage.
• Using x999 for any money laundering activity or any transaction that facilitates illegal financial activity under Bangladeshi law or international standards.

x999 cooperates fully with law enforcement agencies and regulatory bodies where required. Any suspicious activity will be reported in accordance with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations.

7. Intellectual Property

All content on the x999 platform — including but not limited to logos, software code, game graphics, user interface design, text, audio, video, and promotional materials — is the exclusive property of x999 or its content licensors. This content is protected by applicable intellectual property laws. No part of the x999 platform may be reproduced, distributed, modified, or publicly displayed without the express prior written permission of x999.

Game titles, provider names, and licensed software remain the intellectual property of their respective owners, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. x999 operates these games under valid commercial licensing agreements.

8. Limitation of Liability

To the fullest extent permitted by applicable law, x999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the platform, even if x999 has been advised of the possibility of such damages.

x999 does not guarantee uninterrupted access to the platform, the accuracy of odds, or the continued availability of any specific game or feature. Scheduled and emergency maintenance periods may temporarily restrict access. x999 will make reasonable efforts to notify users in advance of planned downtime.

9. Privacy & Data Protection

x999 is committed to protecting the privacy of all registered users. Personal data collected during registration and use of the platform is processed in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

x999 does not sell, rent, or otherwise disclose your personal data to unaffiliated third parties for their marketing purposes without your explicit consent. Data may be shared with trusted payment processors, identity verification partners, and fraud prevention services solely to the extent required to deliver the x999 service.

10. Amendments to These Terms

x999 reserves the right to amend these Terms at any time. The most current version of the Terms will always be available at the Terms & Conditions page on the website, with the effective date noted at the top. Significant changes will be communicated to registered users via email or an in-platform notification where reasonably practicable.

Your continued use of x999 after any amendment has been posted constitutes your binding acceptance of the updated Terms. If you do not agree to an amendment, you must close your account and cease all use of the platform prior to the amendment's effective date.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws. Any dispute arising out of or in connection with your use of x999 that cannot be resolved through direct negotiation with our support team will be subject to binding arbitration. x999 aims to resolve all player disputes fairly and transparently. Players in Bangladesh may contact our support team at any time via the email address listed in the Contact section below.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please reach out to the x999 support team. Our team is available 24/7 and aims to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] (plain text — not a clickable link). We do not offer telephone support at this time.